Shipping Info
Shipment and Returns
Packages are generally dispatched within 3 working days after receipt of payment and are shipped with tracking and drop-off without signature.
Shipping fees include handling and packing fees as well as well as postage costs. Handling fees are fixed, whereas transport fees vary according to the location and total weight of the shipment.
We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them.
Your package will be dispatched at your own risk, but special is taken to protect fragile objects.
Boxes are amply sized and your items are well-protected.
Privacy Policy
ENGLISH
This Privacy Policy sets out how SDB Group uses and protects any personal data that you provide SDB Group, either electronically or otherwise, via this Website or directly to SDB Group. As a data controller, we wish to assure you that we respect your privacy and are committed to maintaining, observing and safeguarding the confidentiality of your personal data.
Privacy Policy has been updated on 1 June 2025
BAHASA MALAYSIA
Polisi Privasi ini menetapkan cara Kumpulan SDB menggunakan dan melindungi sebarang data peribadi yang anda berikan Kumpulan SDB, sama ada secara elektronik atau sebaliknya, melalui Laman Web ini atau secara terus kepada Kumpulan SDB. Sebagai pengawal data, kami ingin memberi jaminan kepada anda bahawa kami menghormati privasi anda dan komited untuk mengekalkan, mematuhi dan melindungi kerahsiaan data peribadi anda.
Polisi Privasi telah dikemas kini pada 1 Jun 2025
Exchange Policy
1. For exchange, please call our Customer Service by WhatsApp at +60123029755 or email to csr@sdb.com.my with your order number and information on the affected item within 3 days of receiving the goods.
2. Products for exchange shall be returned in its original condition, quantity and packaging as it first delivered to customer together with proof of purchase. Exchange of Products can be arranged under the following reasons:
a. If the products delivered is in damaged or defective condition; or
b. If the product is different from the Order delivered.
3. Exchange of Products can only be exchanged with the same product.
RETURN & REFUND POLICY
For more details or inquiries on return and refund policy, please contact our Customer Service as stated below:
WhatsApp: +60123029755
Email Address: csr@sdb.com.my
